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FAQ
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Where are your products made?Our products are handcrafted with care in Thailand, known for its rich tradition of craftsmanship.
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What is your shipping policy?We offer worldwide shipping. Shipping times and costs may vary depending on your location.
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Do you accept returns?Yes, we offer a 30-day return policy for unused items in their original packaging. Please contact our customer service team for assistance with returns.
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How can I track my order?Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier's website.
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How can I contact customer service?You can reach our customer service team via email at info@nineteenint.com or through our Contact Us page on the website.
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What payment methods do you accept?We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure online transactions.
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Do you offer customization options?Yes, we do.
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Do you offer gift wrapping services?Yes, we do.
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