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CUSTOMER CARE

Our dedicated customer service team is here to assist you with any questions or concerns:

  • Contact Us: You can reach us via email at info@nineteenint.com or through our Contact Us page on the website.

  • Business Hours: Our customer service hours are 9.00-17.00.

RETURN POLICY

Your satisfaction is our priority at Zopahome. We offer a straightforward return policy to ensure you are happy with your purchase:

  • Return Eligibility: You may return unused items in their original packaging within 30 days of purchase for a refund or store credit.

  • Return Process: To initiate a return, please contact our customer service team at info@nineteenint.com with your order details. We will provide you with a Return Authorization (RA) number and instructions on returning the item.

  • Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective/damaged item.

  • Refund Processing: Once we receive your returned item, please allow 3-5 business days for us to process your return and issue a refund to the original payment method or as store credit, based on your preference.

  • Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

WHOLESALE INQUIRIES

1. Wholesale Application Process

To become a wholesale partner with Zopahome, please follow these steps:

  • Contact Us: Send an email to info@nineteenint.com with the subject line "Wholesale Inquiry."

  • Information Needed: Please include your company name, contact information, website (if applicable), and a brief description of your business and interest in partnering with us.

  • Product Interest: Let us know which products you are interested in and any specific quantities or customization requests.

2. Wholesale Terms and Conditions

  • Minimum Order Quantity: We typically require a minimum order quantity (MOQ) for wholesale purchases to qualify for discounted pricing.

  • Pricing: Depend on the quantity ordered and any customization options.

  • Shipping: Shipping costs for wholesale orders will be calculated based on the order size and destination. We offer competitive shipping rates and can arrange international shipping as needed.

  • Payment Terms: Payment terms for wholesale orders will be discussed and agreed upon during the application process.

3. Benefits of Partnering with Zopahome

  • Quality Products: Our products are crafted with premium materials and artisanal skill, ensuring high quality and customer satisfaction.

  • Variety: Choose from a wide range of eco-friendly home decor and dining essentials, including wood products, organic cotton items, and more.

  • Customization: Depending on the product and order quantity, customization options may be available to suit your business needs.

  • Support: Dedicated customer service and support throughout the wholesale partnership to ensure smooth transactions and satisfaction.

4. Contact Us

For any further inquiries or to start the wholesale application process, please email us at info@nineteenint.com We look forward to partnering with you and bringing Zopahome's quality products to your customers.

PAYMENT METHODS

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure online transactions.

Payment Methods
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